IT Service Desk.
Everything in one place.
A complete, cloud-hosted helpdesk platform — manage tickets, clients, assets, contracts, domains, and SLAs from one workspace. Up and running in minutes.
One platform. Every module connected.
All modules share the same client, ticket, and asset data — no silos, no spreadsheets, no re-entry.
Help Desk
Email-in tickets, status workflow, priorities, bulk actions
Client Management
Companies, contacts, linked history, client portal access
Asset Management
Hardware, software, devices tracked per client
Domain & SSL
Expiry monitoring, live cert checks, auto-ticket alerts
Contract Management
Services, SLA, support hours, assets and domains per contract
SLA Policies
Response and resolution targets by priority, per client
Knowledge Base
Internal and client-facing articles, searchable from tickets
Reporting
Ticket trends, SLA compliance, agent workload, client history
CRM
Companies, contacts, interactions, pipeline, and tasks
Sales Management
Quotes, purchase orders, invoicing, and delivery tracking
Document Manager
Upload, version, and organise client and internal documents
Password Manager
Encrypted credential vault with secure one-time sharing
Scheduler
Schedule jobs, tasks, and on-site visits linked to clients
Help Desk & Ticketing
The engine of your operation. Every support request lands in a structured ticket with full conversation history, priority tracking, and a clear status workflow. Clients email in, your team works from a clean queue — nothing gets lost, nothing falls through the cracks.
Internal notes and client-visible replies live in the same thread so your team always has full context, without showing internal discussion to the client.
- Email-to-ticket: client emails auto-create tickets from any mailbox
- Priority levels: Critical, High, Medium, Low — colour coded throughout
- Status workflow: Open → In Progress → On Hold → Resolved → Closed
- Category and tag assignment for routing and reporting
- Bulk actions: assign, categorise, change status across multiple tickets
- Unique reference numbers on every ticket (e.g. TKT-20260801-0042)
- Agent assignment and team workload visibility
Client Management
Every client gets their own profile — company details, contacts, and a complete history of every ticket, asset, domain, and contract linked to them. Stop hunting across spreadsheets to piece together what you've done for a client.
Clients can optionally access a self-service portal to submit tickets and track their own requests — reducing inbound calls and giving clients visibility without needing to email your team for updates.
- Company and contact records with full relationship tracking
- Per-client ticket history, open issues, and SLA status at a glance
- Client portal: clients submit and track their own tickets
- Link assets, domains, and contracts directly to the client profile
- Active/inactive status to keep your client list clean over time
Asset Management
Track every device, server, switch, and software licence your team manages. Assets are linked directly to clients and can be referenced on tickets — so when a call comes in you immediately know what hardware is involved and what its history looks like.
Covered assets can also be linked to client contracts, giving you a clear picture of what's included in each agreement and what's out-of-scope for billing.
- Asset register with unique asset numbers per item
- Categories: Workstation, Server, Network, Mobile, Software, Other
- Status tracking: Active, Maintenance, Retired, Disposed
- Serial numbers, purchase date, and warranty expiry on every record
- Link assets to contracts for coverage reporting and billing
- Reference assets on tickets for context during support
Domain & SSL Monitor
Never let a client's domain or SSL certificate expire on your watch. The platform actively monitors every domain and certificate you manage, alerts your team before expiry, and automatically creates a support ticket — so nothing slips past you even during a busy week.
The hub dashboard shows all certificates expiring in the next 14 days, so your team has a single place to check without hunting through individual client records.
- Live SSL certificate status check via HTTPS handshake
- Expiry alerts at 30, 14, and 7 days for domains and SSL certs
- Auto-ticket creation when an expiry threshold is breached
- Dashboard showing all certificates expiring within 14 days
- Per-client domain list linked to client profile and contracts
- Manual refresh to pull the latest certificate status on demand
Contract Management
Formalise every client relationship. Define exactly what services are included, how many support hours are covered per ticket category, and which SLA applies. Link contracts to covered assets and managed domains so there's never ambiguity about what you're responsible for — or what you can bill for.
Contract numbers are auto-generated. Expiry alerts flag contracts within 30 days of renewal, and a related tickets view shows all client tickets within the contract period — ready for your next quarterly review.
- Auto-generated contract numbers (CON-YYYY-NNNN)
- Service line items: Server Hosting, Firewall Management, Patch Management, M365, and more
- Support hours per ticket category with overage rates
- Link SLA policy, covered assets, and managed domains to each contract
- Billing cycle: Monthly, Quarterly, Annual, or One-time
- Auto-renew with configurable renewal period
- Expiry alerts: contracts expiring within 30 days flagged on dashboard
SLA Policies & Reporting
Define what your team commits to — first response time and resolution time per priority level — and assign policies per client or contract. The platform tracks SLA compliance so you can show clients exactly how you're performing against your commitments.
Reporting gives you ticket volume trends, agent workload, category breakdowns, and client history — the data you need to run a tighter operation and have better conversations at your next QBR.
- Response and resolution targets per priority (Critical → Low)
- Multiple named policies — e.g. "Platinum 4h", "Standard 8h"
- Per-client SLA override via contract linking
- SLA compliance visible on ticket list and client dashboard
- Ticket volume and resolution trends by day, week, and month
- Agent workload and response time breakdown
- Category distribution to surface recurring client issues
Hosted by an MSP, built for MSPs.
We run this platform ourselves — features reflect real-world MSP needs, not product manager guesses.
Your own private workspace
Your data is fully isolated from every other account — completely private and secure.
South African hosted
Your data lives on SA servers — no GDPR grey areas, low latency for local teams.
Enable only what you need
Turn modules on or off — start simple and add more as your practice grows.
Flat pricing, no per-seat fees
One monthly rate — unlimited agents, unlimited clients, no billing surprises.
Actively developed
New features ship based on real MSP feedback — not a product frozen in 2019.
Real support behind it
You talk to the people who built it — not a Level 1 script reader overseas.
Up and running in 3 steps
Request Your Trial
Fill in a short form with your business details. No credit card required. Takes 2 minutes.
We Activate Your Account
Your private workspace is provisioned on our platform — live within minutes and ready to use.
Use It & Subscribe
Explore for 7 days with full access. Subscribe monthly if it fits — no lock-in, cancel anytime.
Simple, flat monthly pricing.
One price. All modules. Unlimited team members.
IT Service Desk
Everything your MSP needs — all modules, unlimited agents, unlimited clients.
- All core modules included
- Unlimited agents
- Unlimited clients
- No setup fee
- Cancel anytime
- Hosted & maintained by us